Your first agent
When you click New Agent in the dashboard, you are taken through an AI-guided setup wizard. It takes a few minutes and produces a ready-to-deploy agent. Here is what happens at each step.
Step 1 — Describe your agent
The first screen shows a text area with a single prompt: describe what your agent should do.
Be as direct as you like. You do not need to use any particular format. Examples:
- "Answer support questions for our project management app. Be friendly and concise."
- "Qualify inbound leads for our commercial cleaning business. Collect their name, email, premises type, and approximate square footage."
- "Help customers track orders and initiate returns."
The more context you give, the better the initial configuration. You can always edit everything after.
Step 2 — Discovery questions
After you submit, the AI asks a short series of follow-up questions to fill in the details it needs. Typical questions:
- What does your business do?
- What should the agent know about? (products, services, FAQs, policies)
- What tone should it use? (professional, friendly, concise, warm)
- Are there topics it should avoid or redirect?
Answer in plain language. There are usually three to five questions total.
Step 3 — The AI builds your agent
Once discovery is complete, the wizard runs automatically. It:
- Creates the agent with a name and default appearance settings
- Adds any knowledge sources you mentioned (if you provided a URL, it indexes that page)
- Creates a personality with a system prompt tailored to your description and discovery answers
- Assigns the personality to the agent as a draft
You can see each step as it completes. The whole process typically takes under 30 seconds.
Step 4 — Publish or save as draft
When the build finishes, you are shown the agent and a preview panel where you can send a test message and see how it responds.
From here you can:
- Publish — the personality goes live and the agent is ready to embed
- Keep as draft — save the agent and come back to refine it before publishing
After the wizard
The wizard gives you a starting point, not a finished product. After it completes you can:
- Edit the personality (system prompt, greeting, fallback, model choice) in the Personality tab
- Add more knowledge sources in the Knowledge tab
- Register skills so the agent can take actions in your systems
- Customise the appearance (name, avatar, colours, widget position) in the Appearance tab
- Write test scenarios and run them before publishing
Everything the wizard created is fully editable.
